Terms & Conditions

The Virgin Voucher scheme is run by Acorne Ltd, trading as The Virgin Voucher. When you (the Purchaser) make an order and The Virgin Voucher accept it, a legally binding contract is made, the Terms and Conditions of which are set out below. They do not affect your statutory rights as a consumer.

Purchase Terms:

1. Orders must be sent to The Virgin Voucher (TVV) with payment by BACS, cheque, debit or credit card; credit is only available to approved accounts. The placing of an order implies acceptance the following conditions.
2. We will send your vouchers by secure post or courier. We will endeavour to deliver the vouchers within 3 working days from acceptance of your order, but time of delivery will not be of the essence and we will not be liable for any delay in delivery or losses arising from such delay.
3. Upon delivery, you must examine the vouchers and give immediate written notice to us of any damage, defect or shortage. If large denomination vouchers subsequently require changing into smaller denominations an administration charge may be payable.
4. Title of the vouchers only passes to you on delivery or payment. If payment is not received (e.g. cheques are dishonoured, credit card payments are charged back or accounts remain unpaid at the due date) any vouchers despatched will become void and must not be used.
5. You must not reproduce in any form the vouchers, and/or the Virgin trade mark (the Mark) or anything deceptively similar to it, or authorise assist or enable others to do so without our prior written consent. The vouchers and/or Mark may not be used in combination with any other marks, names, words or logos without our prior written consent.
6. You must submit designs for any printed materials using the vouchers and/or the Mark to us for approval and you must not make use of any such design or advertising, marketing or promotional materials incorporating such designs unless we have given prior written approval for each and every use.
7. You must not supply the vouchers to any person in connection with either the purchase of any goods or the payment for or hiring of goods under a hire purchase agreement.
8. If you breach any of these conditions, we may cancel all contracts with you and decline to supply any further vouchers until breaches have been remedied.
9. Purchase and supply will be governed by English law. If we are prevented from performing an obligation under the contract by circumstances outside our control we will be released from that obligation and will not be liable for any failure to perform it.
10. Redemption Terms are detailed below and on The Virgin Voucher. Your statutory rights are not affected.

Redemption Terms:

1. Vouchers can be exchanged for a variety of goods or services which may vary from time to time. Current suppliers are shown at www.thevirginvoucher.co.uk and a list (correct at time of printing) is enclosed with the vouchers. The Virgin Voucher (TVV) does not make or give any promises, warranties, guarantees or representations concerning the goods or services provided by these suppliers.
2. Vouchers cannot be replaced if lost, stolen or damaged. If you need to send them to a supplier we strongly recommend that you use a secure service. To be valid when presented for exchange, vouchers must be complete and the perforations must be unbroken.
3. The date to which each voucher is valid is printed on it. The voucher cannot be used after this date.
4. Travel/holiday products purchased in exchange for vouchers are only covered by the ABTA financial protection scheme once vouchers have been redeemed against a specific booking.
5. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers. If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with cash. If a purchase is for a lower amount, no change can be given. Vouchers cannot be used in conjunction with any special promotions, discount tokens, coupons or cards.
6. The Virgin Voucher is a trading name of Acorne Ltd, and is used under licence from Virgin Enterprises Ltd, owner of all intellectual property rights, trademarks and copyrights in the Virgin name. The Virgin name may not be reproduced in any form without the prior written permission of Virgin Enterprises Ltd. All rights reserved including copyright.

Acorne Ltd (trading as The Virgin Voucher)
Acorne House, 9 Lane End Business Park, Lane End, High Wycombe, HP14 3BY
Tel: 0845 458 1669, Fax: 01494 883377
Company registered in England no. 0240944
VAT no. 532 1031 08

V8 5.4.06